FAQS

DELIVERY

If your order is placed before 2pm it will be sent out on the same working day. If it is placed over the weekend, it will be sent out on the next working day.

Please note that during busy periods there may be a delay. This will include product launches and sales. You will receive and email when your item has been wrapped and handed over to the postie. 

All orders within the UK are sent via Royal Mail Second Class. 

For the UK please allow 2-3 working days for delivery.

For Europe, 9 working days.

For America, 10 working days.

For others 12 working days.

These estimated transit times are based on previous customer feedback.

All jewellery will be sent via DPD for the U.K and International Tracked elsewhere.

Please note that Mutha.Hood is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.

RETURNS

If you're not happy with your order, we will try not to cry about it.

Please return all items within 30 days of your order being dispatched. Your refund will be processed within 7 working days of receipt of your parcel. 

As Mutha.Hood is a small business, it will be your responsibility to pay the cost of return postage. 

You do not need to get in touch with me first

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk
NR9 5BZ,

Never fear if you're wanting to exchange for a different size, as you won't have to pay postage again on the new item that I will send out. Please just include a note as to what you're looking to exchange your items for.

***PLEASE NOTE THAT WE CANNOT EXCHANGE BARGAIN ITEMS, WE CAN ONLY REFUND THESE ITEMS***

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and the Order Elves will send you out a replacement item and arrange for a courier to collect the incorrect item.

For all other postal reach outs (NOT RETURNS OR EXCHANGES) my address is Mutha.Hood, POBOX 844, Haywards Heath, RH16 9NZ

ABOUT

Mutha.Hood was born out of a desire to celebrate the empowerment of motherhood.

Parenting small people is a skill. It can be tough and we want you to know that from where we're standing you're mothering like a boss.

All of the tees are manufactured under Fair Wear standards. This ensures that there is no forced or child labour, and that conditions are safe and healthy.  The production of the organic cotton used is sustainable, and the yarn is dyed with GOTS approved chemicals. Working with The Carbon Trust, the Bisou, MLNJ, Sister.Hood, Strong.Little.Girls tees are "Climate Neutral."

All clothing is printed in the U.K. using eco-friendly water based ink.

All of the necklaces are made in Birmingham, U.K.

Gemma runs the show; she likes pom poms, yellow, chatting on Instagram Stories and helping women to feel good about themselves.