DELIVERY/RETURNS

DELIVERY

We aim to dispatch orders within 4 working days of receiving your wonderful order.

Please note that during busy periods there may be a delay. This will include product launches and sales. You will receive an email when your item has been wrapped and handed over to the postie.

Please note that we sadly can't combine orders. We have employed a team of super fast Ninja-style packers which means we are rarely able to intercept parcels before they're wrapped up.

All orders within the UK are sent via Royal Mail 48 hour tracked.

Please note that delays in the service of Royal Mail are out of our control. If you haven't received your order within their specified time frame of 3-4 working days, we ask that you allow an additional 4 working days before you get in touch with us, this just allows their service a little more time to catch up before we would consider your parcel lost.

For rest of world, 16 working days.

Please note that delays with customs processing within Australia, New Zealand and the U.S.A are not within our control. This may add additional time before delivery is successful.

These estimated transit times are based on previous customer feedback.

You can upgrade your delivery if your delivery address is within the U.K mainland to Express Shipping. Please note that your order must be placed before 12pm to qualify for this, otherwise it will be considered to have been placed the following working day. The aim is for this to arrive within the next working day, however, this service is not guaranteed, as there may be unexpected delays within the network.

'Next Working Day' is for England only, for residents in Scotland this service is a 2 working day leadtime. DPD does not deliver on a Saturday or a Sunday, so if you order before 12pm on a Friday, it will not arrive until Monday.

Mutha.Hood is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item. i.e we do not charge you VAT at checkout, as we know you will be charged this on receipt of the goods.

RETURNS

To make returns easier we have a new Returns Portal.

If you wish to return any of your items, please head to our returns portal within 14 days of delivery to notify us of your intent to return.

Items must be returned to us within 14 days of submitting your return request on the portal.

Make sure that it’s sent back to us in the condition in which it was received, so that we can make sure it finds a new home.

Sadly we cannot accept returns or exchanges outside of this time frame.

To create a return you will need your order number and email address. Please click HERE

We love to hear from you, and take all feedback on board, so please do select a suitable reason for your return from the drop down menu.

We offer exchanges for the same item, but a different size, for our UK Customers. We do not offer exchanges on different items or to International Customers.

You can choose to return via your own courier method using Self-Return. Or you can opt to use Royal Mail via our portal, which we believe to be a more competitive rate. If you select this option the advised fee of £3.75 for packages up to 20kg will be deducted from your processed return.

Please ensure you enclose your returns form in the parcel.

If you choose Self Return it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage.

Sale Items

If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a gift voucher. This is in order to keep sale prices as low as possible.

Returns for sale items must be registered via our portal within 14days of receipt of your goods, and items returns to us within a further 14days.

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk,
NR9 5BZ,

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and Rosie (The Super Helper) will send you out a replacement item and arrange for a courier to collect the incorrect item.

Thank you so much for supporting small