FAQS

DELIVERY

Your order will be processed within 4 working days.

All orders within the UK are sent via Royal Mail Second Class. 

For the UK please allow 4 working days for delivery.

For Europe, 9 working days.

For America, 10 working days.

For others 12 working days.

These estimated transit times are based on previous customer feedback.

All jewellery will be sent via Special Delivery 1pm for the U.K and International Tracked elsewhere.

If you want to get your hands on your Mutha.Hood order sooner, please get in touch and we can chat through your options.

Please note that Mutha.Hood is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.

RETURNS

If you're not happy with your order, we will try not to cry about it.

Please return all items within 30 days of your order being dispatched. Your refund will be processed within 7 working days of receipt of your parcel. 

As Mutha.Hood is a one-woman-band-small-business, it will be your responsibility to pay the cost of return postage. 

You do not need to get in touch with me first, please just ensure that you include a note with your name, order number and address and whether you would like a refund or an exchange. Please return to the below address:

Mutha.Hood, POBOX 844, Haywards Heath, RH16 9NZ

Never fear if you're wanting to exchange for a different size, as you won't have to pay postage again on the new item that I will send out. 

From time to time, I may make a mistake in packing your order. If this is the case, please return it via Second Class, obtain proof of postage and I will credit you the cost of postage.

Thank you for your understanding.