DELIVERY/RETURNS

DELIVERY

If your order is placed before 12pm it will be sent out the same working day.

Please note that during busy periods there may be a delay. This will include product launches and sales. You will receive an email when your item has been wrapped and handed over to the postie. 

Please note that we sadly can't combine orders. We have employed a team of super fast Ninja-style packers which means we are rarely able to intercept parcels before they're wrapped up.  

All orders within the UK are sent via Royal Mail 48 hour tracked. 

Please note that delays in the service of Royal Mail are out of our control. If you haven't received your order within this time frame, we ask that you allow an additional 4 working days before you get in touch with us. 

For Europe, 10 working days.

For others 16 working days.

Please note that delays with customs processing within Australia, New Zealand and the U.S.A are not within our control. This may add additional time before delivery is successful.

These estimated transit times are based on previous customer feedback.

All jewellery will be sent via DPD for the U.K and International Tracked elsewhere.

You can upgrade your delivery if your delivery address is within the U.K mainland to Express Shipping. Please note that your order must be placed before 12pm to qualify for this, otherwise it will be considered to have been placed the following working day. The aim is for this to arrive within the next working day, however, this service is not guaranteed, as there may be unexpected delays within the network. 

'Next Working Day' is for England only, for residents in Scotland and Northern Ireland this service is a 2 working day leadtime. DPD does not deliver on a Saturday or a Sunday, so if you order before 12pm on a Friday, it will not arrive until Monday. 

Mutha.Hood is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.

RETURNS

Please return all items within 28 days of your order being dispatched. The item must be unworn and in a sellable condition. Your refund will be processed within 7 working days of receipt of your parcel. Please DO NOT return your item to us after 28 days as we will not be able to process a refund for you.

As Mutha.Hood is a small business, it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage.

If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a gift voucher. This is in order to keep sale prices as low as possible.

You do not need to get in touch with me first.

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk
NR9 5BZ,

Never fear if you're wanting to exchange for a different size, as you won't have to pay postage again on the new item (UK ONLY.) Please just include a note as to what you're looking to exchange your items for. Sadly we can only exchange for the same item, but just a different size. We can not exchange for new items entirely.

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and Rosie (The Super Helper) will send you out a replacement item and arrange for a courier to collect the incorrect item.

 

Thank you so much for supporting small