***PLEASE NOTE THAT ALL ORDERS PLACED BETWEEN 15/10 AND 20/10 WILL NOT BE SHIPPED UNTIL 23/10****

FAQS

DELIVERY

**orders placed between 16-22/10 will not be dispatched until 23/10**

If your order is placed before 2pm it will be sent out on the same working day. If it is placed over the weekend, it will be sent out on the next working day.

All orders within the UK are sent via Royal Mail Second Class. 

For the UK please allow 4 working days for delivery.

For Europe, 9 working days.

For America, 10 working days.

For others 12 working days.

These estimated transit times are based on previous customer feedback.

All jewellery will be sent via Special Delivery 1pm for the U.K and International Tracked elsewhere.

Please note that Mutha.Hood is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.

RETURNS

If you're not happy with your order, we will try not to cry about it.

Please return all items within 30 days of your order being dispatched. Your refund will be processed within 7 working days of receipt of your parcel. 

As Mutha.Hood is a small business, it will be your responsibility to pay the cost of return postage. 

You do not need to get in touch with me first

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk
NR9 5BZ,

Never fear if you're wanting to exchange for a different size, as you won't have to pay postage again on the new item that I will send out. 

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and the Order Elves will send you out a replacement item and arrange for a courier to collect the incorrect item.

For all other postal reach outs (NOT RETURNS OR EXCHANGES) my address is Mutha.Hood, POBOX 844, Haywards Heath, RH16 9NZ