RETURNS
To make returns easier we have a new Returns Portal.
Please return all items within 28 days of your order being dispatched. The item must be unworn and in a sellable condition. Your refund will be processed within 10 working days of receipt of your parcel. Please DO NOT return your item to us after 28 days as we will not be able to process a refund for you.
To create a return you will need your order number and email address. Please click HERE
We love to hear from you, and take all feedback on board, so please do select a suitable reason for your return from the drop down menu.
We offer exchanges for the same item, but a different size, for our UK Customers. We do not offer exchanges on different items or to International Customers.
You can choose to return via your own courier method using Self-Return. Or you can opt to use Royal Mail via our portal, which we believe to be a more competitive rate. If you select this option the advised fee of £3.75 for packages up to 20kg will be deducted from your processed return.
Please ensure you enclose your returns form in the parcel.
If you choose Self Return it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage.
If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a store credit. This is in order to keep sale prices as low as possible.
Please return to the below address:
Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk,
NR9 5BZ,
From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and Rosie (The Super Helper) will send you out a replacement item and arrange for a courier to collect the incorrect item.
Thank you so much for supporting small