RETURNS

To make returns easier we have a new Returns Portal. 

If you wish to return any of your items, please head to our returns portal within 14 days of delivery to notify us of your intent to return.

Items must be returned to us within 14 days of submitting your return request on the portal.

Make sure that it’s sent back to us in the condition in which it was received, so that we can make sure it finds a new home.

Sadly we cannot accept returns or exchanges outside of this time frame.

To create a return you will need your order number and email address. Please click HERE

We love to hear from you, and take all feedback on board, so please do select a suitable reason for your return from the drop down menu.

We offer exchanges for the same item, but a different size, for our UK Customers purchasing non-sale goods. We do not offer exchanges on different items or to International Customers.

You can choose to return via your own courier method using Self-Return. Or you can opt to use Royal Mail via our portal, which we believe to be a more competitive rate. If you select this option the advised fee of £3.75 for packages up to 20kg will be deducted from your processed return.

Please ensure you enclose your returns form in the parcel.

If you choose Self Return it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage.

If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a store credit. This is in order to keep sale prices as low as possible.

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk,
NR9 5BZ,

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and Rosie (The Super Helper) will send you out a replacement item and arrange for a courier to collect the incorrect item.

 

Thank you so much for supporting small