RETURNS

To make returns easier we have a new Returns Portal. 

Please return all items within 28 days of your order being dispatched. The item must be unworn and in a sellable condition. Your refund will be processed within 7 working days of receipt of your parcel. Please DO NOT return your item to us after 28 days as we will not be able to process a refund for you.

To create a return you will need your order number and delivery postcode. Please click HERE

You can choose to return via your own courier method using Self-Return. Or you can opt to use Royal Mail via our portal, which we believe to be a more competitive rate. If you select this option the advised fee of £3.95 for packages up to 20kg will be deducted from your processed return.

Please ensure you enclose your returns form in the parcel.

If you choose Self Return it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage.

Please note that Self Return is the only option at the moment for International customers. 

If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a gift voucher. This is in order to keep sale prices as low as possible.

Please return to the below address:

Mutha.Hood Ltd c/o VDepot Limited,
Honingham Thorpe Business Park,
Norwich Road,
Colton,
Norfolk,
NR9 5BZ,

Never fear if you're wanting to exchange for a different size, as you won't have to pay postage again on the new item (UK ONLY.) Please just include a note as to what you're looking to exchange your items for. Sadly we can only exchange for the same item, but just a different size. We can not exchange for new items entirely.

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and Rosie (The Super Helper) will send you out a replacement item and arrange for a courier to collect the incorrect item.

 

Thank you so much for supporting small